Our policies

Every lamination takes a deposit. It holds your time and goes toward your service, and the menu marks each one with a Deposit to book chip. Shaping, tint, trims and patch tests don't take one. You book on the booking page, and we confirm by text or email.

Please give us 24 hours' notice to cancel or move a visit, and your deposit moves with you. With less notice, we keep it. If you're running late, we hold your time for 10 minutes. After that we shorten the visit rather than push back the next client.

If you miss a visit without a word, we keep the deposit and ask for prepayment to hold your next lamination. If something comes up, a text is all it takes.

We see clients 18 and over, one at a time, and the work needs you still with your eyes closed, so please come on your own. A friend is welcome to wait at the front counter.

We ask for a patch test before a first lamination or tint, booked at least a day ahead. It shows how your skin responds, and it helps, but it can't predict every reaction. Tell us about allergies and sensitive skin. If you notice burning, swelling, redness or blurred vision after a visit, tell us, and call your doctor or go to urgent care.

Come with clean brows: no makeup, brow gel or oils on or around them that day. Skip retinol and exfoliating products near your brows for a few days beforehand, and tell us if you've had threading or waxing in the last two days.

If something isn't right, tell us within a week. We'll look at your brows and say what we can do. Services aren't refunded, but a concern always gets a conversation first.

Tips are welcome and never expected. You can add one when you pay at the end of your visit.